Questions About Your Ride? We're Here to Help.
Business Information
Brand: Toravelly™
Company: Hefei Shangzhiyuan Technology Co., Ltd.
Business Address: Unit 3028, Zone G, Building 3, Phase III, Cross-Border E-Commerce Industrial Park, No. 1201 Huafeng Road, Shushan Economic Development Zone, Shushan District, Hefei City, Anhui Province, China
Email: service@toravelly.com
Phone: +86 190 6801 3306
How Can We Help?
Our customer support contact is available for questions about cycling accessories, product compatibility, order information, delivery updates, and after-sales requests.
Customer Support
📧 Email: service@toravelly.com
📞 Telephone: +86 190 6801 3306
Email is the recommended contact method for requests involving an existing purchase, since it allows us to review order information and supporting photographs.
Order Assistance
When contacting us about an order, please include:
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Your order number
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The email address used at checkout
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A short description of your request
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Relevant photographs if reporting a product issue
Product & Compatibility Questions
Not sure whether a bike rack, phone mount, frame bag, or other accessory will work with your bicycle?
Contact our support team before purchasing. Please include the relevant bicycle model, dimensions, or accessory requirements so we can help review the available product information.
Returns & Delivery Questions
For delivery concerns, damaged merchandise, missing items, or return requests, email us before sending any products back.
Our team will review your request and provide the appropriate next steps.
Need assistance?
Reach us at service@toravelly.com.
We value clear communication and a straightforward shopping experience.