From Checkout to Your Next Ride.
Business Information
Brand: Toravelly™
Company: Hefei Shangzhiyuan Technology Co., Ltd.
Business Address: Unit 3028, Zone G, Building 3, Phase III, Cross-Border E-Commerce Industrial Park, No. 1201 Huafeng Road, Shushan Economic Development Zone, Shushan District, Hefei City, Anhui Province, China
Email: service@toravelly.com
Phone: +86 190 6801 3306
Shipping at a Glance
📦 Order Processing: 2–4 business days
🚚 Estimated U.S. Delivery Transit: 10–15 business days after dispatch
📍 Estimated Total: Approximately 12–19 business days
✉️ Tracking: Provided when available after shipment
These timeframes are estimates rather than guaranteed delivery dates.
Preparing Your Order
Orders are generally prepared within 2–4 business days after successful payment authorization.
During peak demand, holidays, inventory reviews, or payment verification, processing may take up to approximately 5 business days or longer in exceptional circumstances.
Business days exclude weekends and applicable public holidays.
Shipping to the United States
After dispatch, standard U.S. delivery is estimated to take 10–15 business days.
Because processing and transportation are separate stages, the combined estimated timeframe is approximately 12–19 business days under normal conditions.
Delivery may take longer during busy periods, severe weather, customs inspections, or carrier disruptions.
Shipping Charges
Any applicable shipping fees and delivery options are displayed during checkout.
Costs may vary according to destination, product size, order contents, or promotional offers.
Tracking Your Shipment
When tracking is available, we will send the relevant information to the email address supplied at checkout.
Carrier tracking records may take 24–48 hours after label creation to begin showing movement.
Multiple Packages
Orders containing several cycling accessories may occasionally be shipped in separate parcels.
Each shipment may have its own tracking details and arrival date.
Fulfillment Locations
Orders may be prepared by our operations or fulfillment partners, depending on inventory and destination.
Our company registration address is not necessarily the dispatch location or return warehouse.
Delayed, Missing, or Damaged Parcels
If your shipment is significantly delayed, tracking stops updating for an extended period, or a parcel cannot be located, contact service@toravelly.com with your order number.
We will review the available tracking details and help determine reasonable next steps.
Delivery Address Accuracy
Customers should confirm their full shipping address before completing checkout.
If an address needs correction, contact us promptly. Changes may not be possible once shipment preparation has started.
International Delivery
International shipping, when offered, may involve additional transit time and customs requirements. Applicable import duties or local taxes will be handled according to the terms shown at checkout and relevant law.
Shipping Support: service@toravelly.com