We want customers to shop for cycling accessories with clear expectations and access to reasonable after-sales support. The following overview summarizes our standard return and refund procedures.

The return window is measured in calendar days. Inspection and refund processing estimates are measured in business days. Bank or payment provider processing may require additional time.

For a change-of-mind return, products should generally be unused, in their original condition, and accompanied by all included parts and accessories.

For example, bike stands, mounting brackets, bicycle storage bags, lights, and maintenance tools should be returned together with their supplied components.

We recommend keeping the original packaging and order documentation until you are satisfied with your purchase, as these may help with identifying and safely returning a product.

Products damaged through misuse, improper installation, unauthorized modification, or handling inconsistent with their intended purpose may not qualify for a preference-based return.

Important: These conditions do not restrict remedies available for defective, damaged, or incorrectly supplied goods under applicable law.

To help avoid delays or packages being sent to the wrong location, please follow the steps below before returning an item.

Refunds are generally issued to the original payment method. Additional processing time may apply before the funds appear in your account.

If your order arrives damaged, defective, incomplete, or contains a product different from what you purchased, please contact our customer support team as soon as reasonably possible.

We recommend reporting such issues within 7 days of delivery to help us document the circumstances quickly. This recommendation does not shorten the 30-day return period or limit applicable statutory rights.

Information to Include

Please provide your order number, a description of the issue, and clear photographs of the product, packaging, or relevant labels where reasonably available.

For confirmed qualifying issues, we will offer an appropriate refund, replacement, or return arrangement based on the circumstances.

Customers will not be required to pay reasonable return costs caused by our fulfillment error or a qualifying product defect.

Please contact support before arranging a return shipment. Our team will provide the appropriate return instructions for your circumstances.

Exchange requests depend on the availability of the requested product or variation. We cannot guarantee that all colors, sizes, or product options will remain available.

If a direct exchange cannot be arranged, we may assist with an approved return and suggest placing a new order for the preferred item.

Please contact us before returning an item for an exchange so we can review the available options.

Please submit cancellation requests as soon as possible, preferably within 12 hours after purchase.

We will review the request based on the order's current processing and fulfillment status. Cancellations or modifications cannot be guaranteed once shipment preparation has begun.

If the order has already been dispatched, you may need to follow the applicable return procedure after delivery, where eligible.